Privacy Policy

privacy policy

If you order something, we have your information to ensure that we can deliver your order. But we are always careful with your personal information. We shall ensure and keep them safe. What we do with your personal information and why we need them, we tell here. If you have questions after reading our privacy policy, please feel free to contact our customer service through the email: mail@lcdh-amsterdam.com

This privacy policy may change from time to time as new developments. The most current privacy policy can be found on https://lcdh-amsterdam.com/. We recommend you to consult this privacy policy regularly so that you are aware of these changes. You see here always the last modification date.

This privacy policy was last updated on May 24, 2018.

 

Table of contents:

Who is responsible for the processing of my personal data?

When does this privacy policy apply to?

What are personal data?

From whom we process personal data and how do we get this data?

What data do we process of yours, what do we use who and for how long are these kept?

With whom is your information shared?

How are we going to with details of our private and corporate sales partners?

Where we store your data?

How is your data secure?

How are we going to with information from children?

What can you exercise rights with respect to your data?

Questions?

Who is responsible for the processing of my personal data?

La Casa del Habano Amsterdam, located at Van Baerlestraat 27, 1071 AN Amsterdam, is the responsible for the processing of data as described in this privacy policy.

When does this privacy policy apply to?

This privacy policy applies to all personal data processed by La Casa del Habano Amsterdam anyone who ever has (had) contact with La Casa del Habano Amsterdam, such as our visitors, customers and business contacts. Under La Casa del Habano Amsterdam is also include the following Web sites:

https://lcdh-amsterdam.com/

http://www.lacasadelhabano-amsterdam.nl/

 

What are personal data?

Personal data are all data that is traceable to you as an individual. Just think of your name, telephone number, address or email address. But also data such as your IP address or customer number La Casa del Habano Amsterdam his personal data. And other information unique to you, such as your order history or La Casa del Habano Amsterdam surfing habits.

From whom we process personal data and how do we get this data?

We process the personal data from anyone who has had direct or indirect contact with La Casa del Habano Amsterdam, such as (business) customers and contacts of partners.

We get the data directly from you, when you visit our website, create an account and fill in some data or when you are looking for contact with our customer service.

In some cases we receive your data by others. When someone sends you a gift directly to, we get your name and address details. We can also get data from other parties, but only when you know that parties authorized by you to provide certain information to us.

What data do we process of yours, what do we use who and for how long are these kept?

Data to process your order

If you order something, we have certain information from you in order to be able to deliver your order and keep you informed about your order. Also for any returns or repairs are need this information.

To do this, we collect your name, e-mail address, delivery address (s), payment details and your phone number.

The data are needed to perform the agreement, that you with us (or with one of our sales partners) have closed. Under the law, we must preserve the data related to your order 7 years.

Data in your account

In your personal account we store the following information: your name, (delivery-and living-/location-) address (s), telephone number, email address, date of birth (if you have specified), payment information, gift certificates and gift cards.

We also store your order history in your account including chosen delivery options, including the digital articles and subscriptions that you have closed.

In addition, we store your account you correctly predict the interests on, namely your wish list and your email-and personalization preferences.

It is our customer promise to our customers ' lives easier and more fun. Therefore, we store the data in your account as long as you active customer with us. If you have logged in 7 years is no longer with us, we will remove all your data. In addition, you can make a request at any time to remove your data in your account.

Data about your contact with customer service

You can contact customer service 24/7. You can call, email or chat with us or send a message via social media, such as Facebook and Instagram.

We can help you the next time faster by your information. The notes about the customer contact we keep as long as your active customer with us.

A phone call may be recorded for training and analysis. We have a legitimate interest to these interactions to use to improve our service. We keep the phone call during 1 month.

When you send us a private message via Intagram or Facebook, the messages are kept by us, but will be deleted if the customers asks.

Data for an optimal shopping experience

In our store are a lot of articles. We would like to help you between all of these articles to find what you are looking for.

First of all, we ensure that our Web site works well so that you get the most out of shopping. Before that we collect when you visit https://lcdh-amsterdam.com/ your IP address, information about your internet browser, any language settings, and information about settings for the operating system of the computer or mobile device that allows you to visit us.

We also ensure that https://lcdh-amsterdam.com/ are as relevant as possible by our shop to match your personal preferences. To be able to, we will collect your search, click and purchase behavior in https://lcdh-amsterdam.com/. We use this information to map generic customer patterns, so that we can put in on an individual level. The idea is not so much the knowledge about individual customers. It is our customer promise to our customers ' lives easier and more fun. Therefore, we store this information for as long as your active customer with us. If you have logged in 7 years is no longer with us, we will remove all your data. If you want to know more and want to customize your preference we refer you to your account.

 

Personalization based on your account information, and search, surfing and purchase history at https://lcdh-amsterdam.com/

If we know who you are (you will see your name at the top of the home page), we can shop for you even more personal. Just like in your favorite physical store. The salesperson knows you and can based on your previous purchases and interests good recommendations. We do this based on your surf, search and purchase behavior. We look not for more than two years back. This information do we collect based on cookie techniques, your IP address and the unique number that is associated with the mobile device that you surf.

What we don't do is use this information to you at your visit to https://lcdh-amsterdam.com/ other prices than to other customers. It may happen that if you visit us again we have adjusted the price of some products now and that prices differ between Netherlands and Belgium.

We have a vested interest in applying this personalization, namely our shop your life easier and better. You will find what you are looking for faster and is not disturbed with articles and categories that are not relevant to you. If you do not appreciate personalized recommendations, you can turn it off in your account.

 

Information for marketing

Personalized e-mails

If you have an account with us and one or more orders, we will email you suggestions, information about our products and services based on your purchases and review requests. If you consent, we may email you other information, such as the daily offer, General tagged or personal recommendations and information. These personal recommendations are based on your purchases and up to 2 years ago to visit history in this way, the contents of the email more interesting for you. If you prefer not to receive this type of information, you can opt out of newsletters immediately in your account.

Personalized ads

We, our ad networks and media agencies can show your ads on https://lcdh-amsterdam.com/ and other websites. This is done based on your previous visits to our Web sites and the Web sites of third (n). You surf, search, and buy behavior are collected on the basis of cookie techniques, your IP address and the number that is associated with the device that you surf. We do this only if you have given consent for the placing of cookies. For cookies is a limited retention period and that period differs per cookie.

Data from customer surveys

We're always working to improve our services and better match on what customers want. Therefore we can your data (customer ID, email address and/or telephone number) to invite you for a free customer or market research. In this way, you help our store even better.

Participation in a customer or market research is entirely voluntary. You decide yourself if you want to join in the investigation. How long your data associated with the results of the customer or market research be kept varies per research. We delete all identifiable information to you as soon as the investigation is finally completed.

Data from customer surveys

We love reviews. And our customers as well. Because reviews help to find what you're looking for.

If you write a review, choose you or your personal information or your name visible to other visitors. You can also use an alias. Also you can indicate whether we may contact you about your review.

We post reviews only with your permission. Because reviews long valuable to customers, we keep a review until you ask us to remove the review.

Data for contests and promotions

If you participate in a promotion or contest, we ask information to you, such as your name, address and/or email address. We need this to the action and the winner (s).

We collect this information with your permission. In the terms of the applicable contest or action you can find for which your data will be used and exactly how long we store it.

Data to prevent fraud

On security incidents and fraud no one, neither do we. This is why we use personal data (including IP addresses and search, surfing and buying habits) to prevent unauthorized access and to investigate fraud, prevent and counter.

 

Social media

If your social media like Facebook, you can via ' like and share ' buttons on La Casa del Habano Amsterdam articles that you like, helpful or useful, share with your friends on your social media account. La Casa del Habano Amsterdam cannot gain access to your social media account. We recommend you to review the privacy policy of the social media parties where you have an account, carefully so you know how your information is used and how you can customize your settings.

 

With whom is your information shared?

Sales partners

When you place an order via La Casa del Habano Amsterdam at one of our sales partners, that sales partner will get your name and delivery address. This data halps the sales partner to the agreement you entered into with him. If this is necessary, for example, for delivery to a delivery appointment, gets the associated sales partner also your phone number.

 

Logistics partners

Also, we work together with various logistics partners, such as PostNL. Our logistics partners getting us your name and delivery address. This information do they need to write a designer on your chosen address.

Other external service providers

We also enable other external service providers in order to help with various things. Sometimes they have there also personal data for necessary. We share only the information necessary for the command that the external service provider for us. We sell your information to these service providers or other third parties. And with all external service providers we enter agreements in which we agree on what they are allowed to do with the data.

The type of work that our external service providers for us are:

  • the support in providing our digital services such as hosting, maintenance and support of our websites and applications;

  • supporting our customer service;

  • support our advertising and marketing campaigns;

  • supporting when doing customer research and getting ratings and reviews;

  • providing financial services, such as payment services, collection agencies and credit reporting agencies.

     

The Government

Sometimes we need to transfer personal data to the Government. This can occur if certain first of all government agencies require this information to carry out their tasks, such as the tax authorities. Also, can the police or justice need certain data in the case of fraud or abuse. Finally, certain supervisors get access to personal data in the course of an investigation.

Only at your request: with other companies

If you want, we give your personal data to other companies by. We do this then only with your explicit consent.

How are we going to with details of our private and corporate sales partners?

With details of our private and corporate sales partners we just as careful as with the data of our customers. Therefore, this privacy policy also for our sales partners.

When you sell on our platform as private sales partner than we store apart from the contact information that you enter in your sales account (your name, your home address, your telephone number and your bank account number) also your store name (this can be your own name, or an alias chosen by you) and the description that you give to your shop.

When you sell on our platform and business sales partner than we store apart from the contact information that you enter in your sales account (the name of your company, the name of the contact person of your company, email address, your contact address (and any other addresses), payment details and your phone number) also your Chamber of Commerce number and your VAT number on. If you are using the Seller API, then we also store the name, email address and telephone number of the party providing the connection.

We keep the data from the sales account as long as you active seller. Then we will remove your data, except the information we should or should not keep on the basis of the law. On the basis of tax legislation, we need to keep certain data at least for 7 years.

Where we store your data?

We store your data on within the European economic area (' EEA '). However, it may happen that certain information we collect are transmitted to, or stored at, a destination outside the EEA, for example, because one of our external service providers established there. When it is, we make sure that this happens in a safe and lawful manner.

How is your data secure?

La Casa del Habano Amsterdam takes a lot of steps to ensure your personal information secure. Both organizational as technical area. We have a group of specialists who work daily to secure our systems and the search for vulnerabilities. Through a rigorous access control, we ensure that your personal data are only accessible for which it is necessary that they work. In addition, let us at La Casa del Habano Amsterdam our security keys regularly by external experts. We give your information to anyone? Then we demand that those other deals with your data just as carefully as we do. If you feel that this does not happen, please let us know via our customer service.

How are we going to with information from children?

Our services are not directed at children. This means that the use of La Casa del Habano Amsterdam by customers under 18 years of age is not allowed.

What can you exercise rights with respect to your data?

Right to information

You have the right to an understandable and transparent explanation of how we deal with your personal data and what rights you know in that context. In this privacy policy, we therefore explained extensively what data we collect from you and how we deal with your data.

Right to inspect

You have the right to inspect at any time to ask us in the data we hold about you have available. You can request that in your account. We process requests within 30 days.

Right to correct

You have the right to have your personal data corrected if it is inaccurate or outdated, and/or to make them complement each other if they are incomplete. This you can do in your 24/7 account.

Right to object to

You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the information we use for direct marketing. So you can ask us to stop using your data for personalized recommendations on the website. You can settle into your account. In addition, this right also for other data that we use on the basis of our legitimate interest of you. You can choose, for example, that the data about your surfing and search behavior forgotten and remain forgotten. Also you can control in your account. We process requests within 30 days.

Right to dataportabiliteit

You have the right to information that you have given to us in the framework of the agreement (s) that you have entered into with us to receive in a machine-readable format so you can save this data in a database by you or by another party. This include your name, address and residence information and order history. We offer you the possibility of this information in a machine-readable format to download in account.

Right to limitation You have the right to limit the processing of your data. This means that we may use your data store but not. This right arises in a number of cases. If you think it is, you can contact us via the customer service.

Right to be forgotten/request for account deleteYou have the right to request all data which we you have to remove. When you submit a request to delete your account, we will remove data personally identifiable to you except the information we should or should not keep on the basis of the law. We offer you the opportunity to oppose in your account.

Right to complain

You have the right to file a complaint about the way in which we deal with your data. When you have a complaint, then we solve that prefer itself with you. Please contact our customer service.